Exchange & Return
Return and Exchange Policy
Blackscleralenses does his best to give the customers satisfaction. We provide easy return and One-time exchange policy. If you have any question not answered clearly, our kind customer service will always stand by at:
Please read carefully our Return & Exchange Policy as follows :
- Request for returns or exchange should be made by email to firstname.lastname@example.org. In the email, please provide the following information:
The order number:
Your first name & last name,
Product(s) purchased want(s) to be returned or exchanged, date(s) of purchase, photos of product(s) received.
If you want to ask an exchange, please point out the product to be exchanged. You can exchange another item available on our site ONE- time.
- We offer a return or exchange up to 30 days after carrier has delivered the order(s).
Our policy is unique, if you don’t like your item received, you can always return them back or exchange without any special reason.
For an item to be acceptable for return, the contact lens vials or blister packs must be unopened unused & unworn. We DON’T accept the return when vials or blister package are opened or damaged. When you return it to us by post, the item must be unused in a salable condition. Please return package carefully to ensure the products are not damaged in transit back to us.
Refunds will be credited to your Paypal account or card.
PS: Clients take charge of the shipping fee of return. The shipping fee of exchange will be taken charge of by the clients, they can choose shipping options as their wish. Any additional fee of returned item (for example: Charge of custom or some clients choose the receiver to pay the shipping fee) will be reduced from the refund.
We are sorry that this policy currently does not apply to international orders out of USA & Canada
We bear the cost of the return or exchange shipping for the following problems
a. when you receive the products, the vials or blister package are broken.
b.you receive the wrong contacts
Please send us the photos of the damaged or wrong products so that we will resend you new products as soon as possible.